Service & Parts Co-Ordinator

Role: Service & Parts Co-Ordinator

Location: Evesham

Salary: £28k -£32 DOE

Days: Mon – Fri

Wright Staff Recruitment are currently representing a global leader within the Construction sector who are looking for a Service and Parts Co-Ordinator to join their ever growing team.

Role:

Key duties will include the following:
· Processing a high-volume of emails, both internally and externally.
· Taking incoming and making outgoing calls.
· Troubleshooting & assisting customer enquiries.
· Scheduling technician appointments & processing job cards.
· KPI reporting of warranty claims with monthly postings.
· Managing parts & components stock portfolio.
· Receiving and processing orders from customers.

Ideal Candidate:

The following qualities and experience will be required to thrive and develop within this role:
· Must be detail oriented.
· Hard working, resilient and focussed person with a willingness to succeed.
· Excellent communication skills and a high regard for customer service levels.
· Polite, courteous manner with customers and colleagues.
· Strong organisational skills and ability to prioritise own workload.
· Strong IT skills, including Microsoft Excel and Outlook.
· Must own car and have full driving licence.

Experience:

• Service & Parts within Construction / Agricultural / Automative Industry 1 year (preferred)
• Administration: 1 year (preferred)
• Fork Lift (Reach) Licence (preferred)

Previous experience with Sage 200 and knowledge of Heavy Plant Machinery would be extremely adventageous in this role, but not a deal breaker.

Hours of work are Monday to Thursday 08:00 – 17:00, Friday 08:00 – 14:30

Wright Staff are acting as an employment business in relation to this vacancy.